Privacy Policy

ChatRun is operated by GrowthGuide Ltd a company with offices at General Mathenge Rd, Nairobi, Kenya, we are committed to protecting your privacy. This Privacy Policy explains the personal data we collect when you interact with our website (chatrunai.com), why we collect it, how it is used, and your choices regarding your information. By using our site or services, you agree to the practices described below.

Information We Collect

When you request a demo or interact with ChatRun, we collect the information necessary to provide and personalize our services. This includes your name, work email address, and company name. We may also capture additional details you voluntarily provide during communications, such as your job role, preferences, or feedback. We automatically collect standard log data such as IP address, session duration, and browser metadata to enhance security and understand usage trends, but we do not use this for profiling or any form of automated decision-making.

How We Use Your Information

Your information is used strictly to facilitate demo scheduling, to manage our relationship with you, to communicate important updates regarding our SaaS platform, and to better understand our user base as we build and improve ChatRun. We may use your contact details to follow up on demo requests, respond to your inquiries, provide relevant onboarding information, and, occasionally, to share product updates relevant to your business. We do not use your data for unsolicited marketing or share it for advertising purposes.

Data Sharing and Processors

ChatRun does not sell or rent your data. We limit access to your information within GrowthGuide Ltd. to personnel who need it for legitimate business purposes. Certain processors or technology partners, such as secure cloud hosting and email providers, may process your data on our behalf. These partners are selected for their high standards of security, confidentiality, and privacy, and are not authorized to use your information for their own purposes. Legal compliance may occasionally require us to disclose information in response to regulatory requests, court orders, or applicable law, but only with the minimum amount necessary.

International Transfers

Although ChatRun’s primary operations and infrastructure are located in Kenya, some data may be processed or stored in other jurisdictions via trusted cloud providers. If your data is transferred outside of Kenya, we ensure appropriate safeguards are in place, in line with industry best practices and, where required, applicable data protection laws.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce our agreements. If you request data deletion or no longer wish to interact with us, we will securely erase your information from our systems, subject to any legal and operational retention requirements.

Security

Protecting your information is a priority. We employ strong administrative, technical, and physical safeguards, such as encrypted data storage, access controls, and secure coding practices, to prevent unauthorized access, disclosure, or misuse of your data. While no method of data transmission or storage is completely secure, we continuously review and update our security measures to mitigate emerging risks.

Your Rights and Choices

You have rights over your personal information, including the right to access, correct, or delete your data at any time. You may also request that we limit or stop certain uses of your information. To exercise these rights, or if you have questions about the data we hold, you can contact us directly. We respond to requests promptly and transparently, as part of our trust and compliance commitment.

Contact Us

If you have any questions about this Privacy Policy, your rights, or our data practices, please reach out to GrowthGuide Ltd. at [email protected]. We value your feedback and are happy to discuss any privacy-related concerns.

Policy Updates

We may update this Privacy Policy to reflect new features, evolving best practices, or regulatory changes. The latest version is always available on this page, and material changes will be communicated to you when appropriate. We encourage you to review this policy periodically to stay informed about how we protect your privacy.